Contacting Us

We are here to answer your questions, Monday through Friday, 10am to 5pm. Please use the form below, or you may reach us by telephone.


Dial Our Direct Member Line, 828-785-4572

or Toll Free 855-268-2330


Common Questions

  • How do I contact you by US Mail?

    Players Club Advantage
    150 Governors Square
    Fayetteville, GA 30214

  • Help. I forgot my password.

    Click this link to recover your password/login:
    [Recover Account]

  • How can I speak with an agent?

    Agents are available Monday to Friday 9 a.m. to 6:30 p.m., and Saturday 10 a.m. to 3 p.m. ET, at 828-785-4572 or Toll Free 855-268-2330. If you need help outside these hours please visit the Contact Us link at the bottom of this page and an agent will get back to you as soon as possible.

  • We love Players Club Advantage, how can we get more Rewards Cash?

    You can always upgrade your membership level and get access to more rewards dollars. Gold members receive $1,000 in Rewards Cash, Platinum Members get $1,500 in Rewards Cash, and Diamond Members get $2,500 in Rewards Cash. Contact us for current member pricing options.

  • Can I pay in full for a product or service with Players Club Advantage, if I do not have enough of a balance in My Account?

    No, you may only redeem a specified amount of Rewards Cash towards the purchase of our offered products and services. You are unable to pay in full for the purchase with Rewards Cash. The amount of Rewards Cash you may redeem varies depending on the supplier. The purchase balance remaining after redeeming your Rewards Cash must be paid for with your major credit card at the time of the transaction.

  • How does the Players Club Advantage program work?

    Redeeming Rewards Cash for products is simple. Click on the icon for your selected product and follow the easy instructions. You will be shown the current retail price as well as the amount of Rewards Cash that you may redeem towards the purchase of your selection. Once the transaction is confirmed, provide your major credit card to cover the remaining unpaid balance after redeeming your Rewards Cash. The amount of Rewards Cash that you have redeemed is then deducted from your account balance.