Frequently Asked Questions
We may have just the answer for you here in our FAQ section. Please review the topics to search for your question. If you still require assistance, please do not hesitate to contact us.
We may have just the answer for you here in our FAQ section. Please review the topics to search for your question. If you still require assistance, please do not hesitate to contact us.
Redeeming Rewards Cash for products is simple. Click on the icon for your selected product and follow the easy instructions. You will be shown the current retail price as well as the amount of Rewards Cash that you may redeem towards the purchase of your selection. Once the transaction is confirmed, provide your major credit card to cover the remaining unpaid balance after redeeming your Rewards Cash. The amount of Rewards Cash that you have redeemed is then deducted from your account balance.
Trial memberships vary in length, but upgraded memberships are for ONE YEAR and are renewed annually from the date you upgraded your membership. Each year you'll get a fully replenished amount of rewards cash to use for the new year.
No, you may only redeem a specified amount of Rewards Cash towards the purchase of our offered products and services. You are unable to pay in full for the purchase with Rewards Cash. The amount of Rewards Cash you may redeem varies depending on the supplier. The purchase balance remaining after redeeming your Rewards Cash must be paid for with your major credit card at the time of the transaction.
No, you are not able to purchase an item unless you have the required amount of Rewards Cash available in your online account.
Yes! You can make reservations and/or purchases for family and friends.
The redemption of Players Club Advantage may not be combined with any other discounts or coupons of any type.
If you receive an item that is defective or damaged, you may return the item for replacement or refund within 30 days of receipt of the product. For assistance, please call us at 1-866-25REWARDS Monday through Friday, from 9:00 a.m. to 6:30 p.m. ET, and Saturday from 10:00 a.m. to 3:00 p.m. ET. If you need help outside these hours please visit the Contact Us link at the bottom of this page and an agent will get back to you as soon as possible.
You may cancel your order for a non-travel related product by calling the Program Support Center at 1-866-25REWARDS during operating hours on the same day that you made the order. The Program Support Center is open Monday through Friday, from 9:00 a.m. to 6:30 p.m. ET, and Saturday from 10:00 a.m. to 3:00 p.m. ET. If you do not contact us during Support Center operating hours, on the same day that you made the order, your order cannot be cancelled or changed.
The only method to redeem Rewards Cash is by purchasing products or services on this website or designated affiliate. Rewards Cash has no cash surrender value for all or part of your unused balance.
Our website has been tested and functions best with Internet Explorer (IE), Netscape and Mozilla. All new PCs come with one of these browsers installed as their default browser, and ISP services, such as AOL, MSN, Earthlink, Netzero, etc., make use of these browsers for their service by default. If you are experiencing difficulty with the display of pages in this site, make sure you are using one of the above listed browsers.
The Daily Deal is an item, whose cost is largely covered by your Rewards Cash. Daily Deals begin on our site at 1:00 p.m. ET. All you have to do is log in to your Players Club Advantage account, add the Daily Deal to your cart, and finalize your purchase. Please note that quantities are limited and offers are subject to change. You are allowed to purchase one (1) item per Daily Deal offer. Once the item is in your shopping cart, it is not reserved for you until your purchase has been completed and you receive an order number.
You can always upgrade your membership level and get access to more rewards dollars. Gold members receive $1,000 in Rewards Cash, Platinum Members get $1,500 in Rewards Cash, and Diamond Members get $2,500 in Rewards Cash.
Agents are available Monday to Friday 9am to 6:30pm, and Saturday 10am to 3pm ET. Dial Our Direct Member Line, 828-785-4572 or Toll Free 855-268-2330. If you need help outside these hours please visit the Contact Us page, and an agent will get back to you.
You can always join Players Club Advantage at any time you would like. We do not want a single unhappy member. Unfortunately, we are unable to extend our introductory prices outside of the offer presented today. If you decide to join at a later date, your annual membership cost will reflect the current membership rate at that time.
Players Club Advantage is all about keeping expenses down and providing you with the very best prices that can be found anywhere. It just makes good sense to offer you the best membership prices right from the start. So in effect, we are offering you a shameless bribe to get started right away AND allowing you to lock in the absolute lowest prices for the future. You have 10 days to see for yourself completely RISK-FREE.
You don't necessarily need a computer so any device that allows you to connect to the Internet will work (like a tablet, iPad, smart phone). Unfortunately, if you don't have a way of connecting to the internet, we can't help you. Please do not join if you do not have a device that you can access the internet.
Online shopping is not only the way of the future, it is happening every day all across the globe. There are over 7 BILLION mobile accounts in use and experts tell us that this will at least double by 2015! Amazon has over 220 Million Accounts, and Amazon Prime has more than 20 Million members. Apple reports that they have greater than 500 Million credit cards on file with more than 1.3 Billion accounts.
Our platform is used safely each and every day by some of the leading financial and insurance companies in the world. They depend on our infrastructure, support, and our superior level of security. You can too! We are on the cutting edge of technological advancements and always working to keep your membership current, safe, and secure.
Everything that you find on your members-only site is completely backed up by our world famous "Double the Difference Price Guarantee". If you can purchase the same exact item anywhere else publicly on the internet, we will gladly pay you double the difference in cash.
We have established a network of over 500 suppliers with whom we have built long standing relationships with and have pricing agreements in place. They enable us to offer thousands of products and services to you, as a member, at the guaranteed lowest prices. We protect our merchants price integrity by never disclosing our members-only pricing to the public.
That is great because we are not asking you to, and you do not have to. First, you get to choose what products and services you choose to spend your rewards cash on. That way you can only buy products and services that you are already going to purchase anyway. With our 10 day money-back guarantee, all you are really doing by upgrading your membership now is locking in the price you will pay for more rewards dollars.
If you do not see how you can save more money doing what you are already doing in 10 days, just tell us so. You do not need ANY excuses. We aim to make EVERY customer a happy customer! Since you are already going to shop anyway, why not get the most for your hard earned dollars? It is 100% risk-free. Try out an upgraded membership to see how it will work for you!
Great question! That is why we have created the FREE trial membership. As a trial member, you can login and see all of the savings for yourself. Check your inbox regularly for tips, updates and other useful information to help you find ways to save money. Not only do you have full access with a trial membership, but you also have rewards cash that you can spend.
All reservations must be made through the Players Club Advantage website, www.PlayersClubAdvantage.com
Reservations are always subject to availability. Many hotels require only 24 to 48 hours advance notice. This varies by hotel, as some require seven or more days advance for reservations. Remember, the further in advance you make your reservation the better the availability with far more locations to choose from.
When you make a hotel reservation, the amount of Rewards Cash you may use is automatically determined by the total cost of your stay and the amount of Rewards Cash you have in your account. As a result, the amount you may apply will vary depending on the length of your stay and the hotel rate.
Simply go to the My Account section and select cancel next to the reservation that you need to cancel. You should receive a cancellation confirmation within 24 hours via email. Please remember: cancellations must be made only with Players Club Advantage and not the property directly. A refund will not be processed and additional cancellation penalties may apply, unless you cancel directly with Players Cub Advantage. All terms of the original cancellation policy provided to you at the time you made your reservation will be imposed.
Each property has a specific cancellation fee policy that is disclosed to you before you complete your reservation. Cancellation policies vary. Penalties range from 'No Cancellation Fee' if you are outside the stated cancellation period, up to a completely non-refundable penalty.
All refunds are credited back to your credit card account within 72 hours of the cancellation. Any and all cancellation fees or charges, if applicable, are reflected in the credit amount posted to your credit card account. The amount of Rewards Cash that you redeemed to apply to your reservation is credited back to your Grace Travel Network Account.
At any time just visit the website and select the My Account section. In this area your current and past activity is archived. You can obtain a new copy of your confirmation or a copy of a cancellation.
Our website is interfaced in real-time to the central reservation system of each travel supplier. Your Rewards Cash amount is applied to the lowest unrestricted published rate.
You will need to present a printed copy of your pre-paid voucher. You must also have photo identification and a major credit card in your name to cover incidental charges. If you need another copy of your confirmation and/or voucher, please visit the My Account section.
If you have made a reservation through the Players Club Advantage website, the Program Manager guarantees that you will receive the lowest price for that reservation (even before your Players Club Advantage has been applied) on a publicly available online site at the time of your reservation, subject to the Terms and Conditions applicable to the guarantee. Here's how it works:
If within 7 days of making a reservation on the website, you find a qualifying price for the exact same hotel, room type and reservation dates ("Comparison Price") that is lower than the price of your reservation ("Hotel Rate") and subject to the same fees and policies as your reservation, you may be eligible as described below in Terms and Conditions applicable to the guarantee. If you qualify, simply submit a completed Claim Form within 7 days of finding the Comparison Price that was lower than the price before Players Club Advantage has been applied.
If the lower price you found qualifies, we will refund you double the difference between the Comparison Price and the amount you paid on our site, plus double the difference in Rewards Cash to your Rewards Cash account. For example: You book a reservation for a room through the Players Club Advantage website with a retail price of $100.00 and you are able to apply 25.00 in Rewards Cash to that price, resulting in a $75.00 payment after your Rewards Cash is applied. If you find a lower Comparison Price of $60.00 and submit a valid claim, we will refund your credit card $30.00 [$75.00- $60.00= $15.00 X 2 = $30.00] after your stay has been completed. And, we will add 80.00 in Rewards Cash to your account [$100.00-$60.00=$40.00 X 2= 80.00 Rewards Cash]. Even if you do not book a reservation and find a lower Comparison Price, we will give you double the difference in Rewards Cash upon receipt of a valid claim form.
For a complete list of the Terms and Conditions that apply to the Lowest Price Guarantee, please see the Terms and Conditions applicable to the Players Club Advantage program.
Download the Claim Form, complete the information, and fax it to the Program Manager at 734-207-0989. You may also contact the Program Manager to have a form faxed to you.
The Program Manager will process all claims within three (3) business days of receipt.
The comparison price must be found within 7 days of the booking. The claim must be submitted within 7 days of the booking. You must not cancel your reservation booked through Players Club Advantage website in order to receive benefits of the Lowest Price Guarantee. If you do not book a reservation and find a lower Comparison Price, we will give you double the difference in Rewards Cash only. For a complete list of the Terms and Conditions that apply to the Lowest Price Guarantee, please see the Terms and Conditions applicable to the Players Club Advantage program.
The claim form outlines all required information for your claim. You will need to provide the Program Manager with specific information found through a public internet site, to help us verify your claim. Your Claim must include:
You can send a screen shot to demonstrate that you found a lower price at another Web site. To create a screen shot, follow these instructions for a PC running Windows:
No, you do not need to actually make a second reservation. In this instance, submit your confirmation number and the address of the website where you found the rate to help us verify the lower price.
No. The Lowest Price Guarantee applies only to rooms booked on the Players Club Advantage website. You may be able to cancel the other website reservation and reserve directly through the Players Club Advantage website if you desire, keeping in mind that neither Players Club Advantage nor the Program Manager are responsible for any cancellation or change fees or availability of reservations on the Players Club Advantage website.
No. Special rates associated with the extension of a package or an early arrival of a packaged stay are not eligible for the Lowest Price Guarantee.
While many websites are included in the Lowest Price Guarantee, in order to qualify, the website must be one in which you know the exact hotel you are booking with before you pay and which allows you to complete the transaction on the site. As a result, opaque providers of hotel rooms or providers that do not reveal the hotel brand name until after you have pre-paid your hotel room do not qualify for the guarantee, for example.
The Program Manager will consider size, view, amenities, number of guests, and bed type when comparing room type. Each factor must be the same to verify a claim. For example, a room with a king bed will be compared with a room with a king bed. A room on the concierge floor will be compared with a similar room on the concierge floor. A room with an ocean view will be compared to a similar view. For example, these rooms would be non-comparable:
The Program Manager will evaluate claims in USD currency only. Price discrepancies solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
No. For an Internet advertised price to qualify for the Lowest Price Guarantee, the site must enable you to make the room reservation on the same site as the advertisement. However, you are not required to actually make a reservation in order to qualify for the guarantee.
No. The Lowest Price Guarantee is only valid when comparing the exact same product.
No. Rates quoted by travel agents are not eligible for the Lowest Price Guarantee unless you can prove they came from a website.
No. The Lowest Price Guarantee is only valid when comparing rates found on public internet sites.
Yes, the Lowest Price Guarantee only applies to hotel reservations.
Deposit requirements will vary, based upon your proximity to travel, cost of the trip and the cruise line it is booked through. Final payment requirements also vary depending on the package selected. Due dates range anywhere from 60 days prior to departure to 150 days prior. For additional information for cruise line general deposit/final payment and cancellation policies please click on the More Info option on the cruise page.
Your e-invoice will advise when your final payment is due. Please keep in mind that it is ultimately the passenger's responsibility to ensure that their reservation is paid in full by the due date. In all cases, the cruise lines and tour operators reserve the right to cancel any reservation that has not been paid in full by the specified date.
The port charges include taxes and fees assessed by governmental and other agencies, costs incident to entering and leaving ports such as pilotage, costs incurred while in port such as stevedoring, waste removal, and payroll for port-related functions. Taxes associated with flights, if you have purchased any, would also be included.
All rates are based on the present occupancy and availability. While in most cases, it is possible to add an extra person, providing the room permits this; your present rate will not be protected and could possibly change. The person you are adding could pay a different rate as well, and there may be change fees involved. In addition, in some cases, changes will not be permitted particularly in the case of cruises where they sometimes reach their maximum passenger capacity.
Both the cruise line and airline will work to assist in getting you to the ship. In the event of minor scheduling delays or flight cancellations, speak to the airline first, to find out when you will be able to depart. Then, contact our Customer Service Department, who will alert the cruise line to your situation. For major delays and flight cancellations, the resolutions are determined on a case-by-case basis. In some instances, the airline will fly you to the next port of call. In other instances, the airline may provide hotel accommodations or other options. We recommend advising the airline that you are on your way to meet a cruise ship. The airline may then prioritize you above other passengers. Please consider the purchase of travel insurance, as there may be times when the airline and cruise line cannot help you, but the insurance can.
Passports are presently required for air travel to or from Europe, Canada, Mexico, Central and South America, the Caribbean, The Bahamas and Bermuda. Soon the U.S. Government will require all Cruise passengers (including U.S. citizens) to be in possession of a valid passport when traveling on any cruise. Foreign nationals should contact their respective governments to obtain further details. We strongly recommend that all guests travel with a valid passport during their cruise. This will enable guests to fly from the US to meet their ship at the first port should they miss their scheduled embarkation; and allow guests that must debark the ship before their cruise ends to fly back to the US without significant delays and complications.
CRUISE: You must have your cruise confirmation documents to board the ship. U.S. citizens must present a valid U.S. passport for each passenger, regardless of age, along with any required applicable visas and documents. Non U.S. citizens must check with the appropriate authorities to determine documentation needed for travel. Failure to provide these items may result in denial of boarding.
If you must cancel your reserved cruise, please e-mail our cruise fulfillment partner at cruise email@example.com. Cancellation policies vary by cruise lines, and they typically increase incrementally as the travel date approaches. For a courtesy overview of information for respective cruise line cancellation policies, please click on the More Info option on the cruise page. It is the sole responsibility of the passenger to be familiar with the penalties assessed for cancellation. In addition to any fees assessed by the cruise line a $50 administrative fee for all cancellations will apply once final payment has been made. To protect yourself from penalties for canceling due to medical reasons, we encourage you to purchase a Travel Protection plan. Detailed information on coverage and premiums is available by contacting our cruise fulfillment partner, Reservation Services, at 888-605-6422, Monday - Thursday 9 a.m. - 9:00 p.m. ET, Friday 9:00 a.m. - 6:30 p.m. ET, and Saturday 10 a.m. - 4 p.m. ET. To make it easy for you, simply dial 0 for operator to bypass the selections.
Cruise lines attempt to follow published schedules as closely as possible, yet this is not always feasible. Regrettably, any cruise line reserves the right to change a scheduled itinerary without prior notice. Situations which may call for an itinerary change are strikes, lockouts, weather, riots, and mechanical difficulties, to name a few. Cruise lines are not held legally liable for any loss to guests by cancellation, advancement, deviation, substitution, or postponement. If an itinerary change is necessary, cruise lines may substitute another ship or port of call, and they will always attempt to keep passengers informed of changes.
Yes! You can go to the My Account section on our website at any time to review your reservation and to make your final payment.
We don't think you will find a lower Retail Price for the merchandise available on the Players Club Advantage website before applying your Rewards Cash , but if you do, we have some exciting news for you. If you have made a purchase of merchandise through the Players Club Advantage website, you are protected by our Lowest Price Guarantee. This guarantee allows you to receive the lowest price for that exact merchandise, even before your Rewards Cash has been applied. Subject to the terms and conditions for this guarantee, if you find the item for a lower qualifying price on a US-based website within 7 days of your purchase, you qualify for the guarantee. If you satisfy the requirements for this guarantee, the Program Manager will issue a credit to your credit card in the amount of double the difference in price between what you paid on the Players Club Advantage website and the qualifying lower price you find elsewhere, and also credit your Players Club advantage account with double the difference in Rewards Cash. This partial refund offer does not include taxes, shipping fees, processing fees or any other miscellaneous charges.
Example: You purchase merchandise through the Players Club Advantage website with a retail price of $100.00, and you are able to apply 25.00 in Rewards Cash to that price, resulting in a $75.00 after rewards payment. If you find a lower qualifying price for this item of $60.00 and submit a valid claim that meets all terms and conditions, the refund amount will be $30.00 [$75.00 - $60.00 = $15.00 X 2= $30.00].Program Manager will also add 80.00 in Rewards Cash to your Players Club Advantage account [$100.00-$60.00=$40.00 X 2= 80.00 Rewards Cash] If you have not purchased the item and find a lower qualifying price, we will give you double the difference in Rewards Cash of 80.00 [$100.00-$60.00=$40.00 X 2= 80.00 Rewards Cash].
You may obtain the claim form by logging into your Players Club Advantage website and clicking on the help center. Submit your claim to the Program Manager at firstname.lastname@example.org or via fax to 734-207-0989 within 7 days from the time you purchased the item through the Program website. When a claim covers multiple quantities of the same item, the rates will be compared for each item separately. Each claim form requires proof of the lower price (e.g., a screen shot of the website showing the lower rate and all applicable terms and conditions relating to such item.)
In order to be eligible for a credit and Rewards Cash bonus as described above, you must satisfy all of the terms and conditions associated with this guarantee (see Players Club Advantage website for full details). These terms include the following:
The Customer Service Department will typically process all claims within three (3) business days of receipt.
The claim form outlines all required information for your claim. You will need to provide the Program Manager with specific information found through a public internet site, to help us verify your claim. Your claim must include:
You can fax a screen shot to demonstrate that you found a lower price at another website. To create a screen shot, follow these instructions for a PC running Windows:
No. Special rates associated with discount coupons, rebates, volume discounts, member-only or restricted availability discounts, and promotional codes and other promotions are not eligible.
While many websites are included in the Merchandise Lowest Price Guarantee, in order to qualify, the website must be one in which you know the exact merchandise you are purchasing and which allows you to complete the transaction on the site. As a result, retail outlets, auction sites, sites that are not available to the general public, infomercials and mail in offers do not qualify for the guarantee, for example.
The Merchandise Lowest Price Guarantee will consider merchandise with the exact same brand name, color, size, and edition (where applicable) and model number. Each factor must be the same to verify a claim. For example, a sweater that is similar in size and color, but has a different brand name or has a different type of collar would be excluded as non-comparable.
The Merchandise Lowest Price Guarantee applies to claims in USD currency only. Price discrepancies solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the Merchandise Lowest Price Guarantee.
No. For an internet advertised price to qualify for the Merchandise Lowest Price Guarantee, the site must enable you to make the merchandise purchase on the same site as the advertisement. Out of Stock, Currently Unavailable and Rain Check offers will not be considered.
Yes. The Lowest Price Guarantee is applicable to the purchase of gift cards. For a complete list of the Terms and Conditions that apply to the Merchandise Lowest Price Guarantee, please see the Terms and Conditions applicable to the Grace Travel Network program.